Terms and Conditions Pabla Impex

These terms and conditions (“Terms”, “Agreement”) are an agreement between PABLA IMPEX LTD (“Pabla Impex”, “www.pablaimpex.co.uk”  “us”, “we” or “our”) and you (“User”, “you” or “your”). This Agreement sets forth the general terms and conditions of your use of the http://www.pablaimpex.co.uk website and any of its products or services (collectively, “Website” or “Services”).

We reserve the right to request evidence of age before fulfilling any orders on some items.

  • 1. Products
    • 1.1 Products may slightly vary from their pictures. Product images are for illustrative purposes only. Although we attempt to make every effort to make images on our site reflect our products, we cannot guarantee that your device’s display reflects the actual colour of the products. Your product may vary slightly from those images.
    • 1.2 Products may differ from one item to another. Due to variations in manufacturing, we cannot guarantee that one item will be the same as the next.
    • 1.3 The packaging of our products may vary from time to time. You may not return a product because of the way it is packaged as the packaging does no way reflect the product itself.
    • 1.4 If you wish to make any changes to any orders that you have placed, please contact us with your given order number.
  • 2. Accounts and Membership
    • 2.1 If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it.
    • 2.2 Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorised uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill.
    • 2.3 If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
  • 3. Billing and payments
    • 3.1 You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.
    • 3.2 We will not dispatch orders until payments have been received. We will send you conformation once the order and payment has been accepted.
    • 3.3 If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase.
    • We reserve the right to change products and product pricing at any time.
    • We also reserve the right to refuse any order you place with us.
    • We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
    • In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.
  • 4. Delivery
    • 4.1 Delivery costs are displayed on our website or quotes are provided where they are not displayed. 
    • 4.2 Delivery of goods shall take place at the address specified by you. Unless otherwise agreed. You must make all arrangements necessary in order to receive the delivery of goods.
    • 4.3 We aim to dispatch orders as soon as possible. Once your order is accepted we will make every effort to dispatch the goods. Once goods are dispatched, you cannot cancel your order.
    • 4.4 We will make all efforts to meet delivery commitments specified on our site. All delivery times and dates given by us are estimates, we hope to get your orders to you as soon as possible. We cannot be held liable for any loss or damages caused as a result of delivery as we do not deliver the products and it is out of our control.
    • 4.5 If a delivery is missed, the courier will make efforts to deliver the product to you. If the item is not able to be posted through your letterbox, a delivery note may be posted in order to rearrange the delivery or alternatively products may be delivered to a neighbour and a note will be left for you.
    • 4.6 Any damages, shortages, duplicated orders and over deliveries must be reported to our customer service support team at info@pablaimpex.co.uk within 14 days of order conformation to enable replacement or refund.
    • 4.7 We currently only trade online in the UK. We do not accept orders outside of the UK. For more information please contact our support team at info@pablaimpex.co.uk.
    • 4.8 Minimum order for delivery is £300 excluding vat. Free delivery is available for orders over £300 within a 50 mile radius of the Pabla Impex Ltd Willenhall Branch. If the delivery location is over a 50 mile radius from Pabla Impex Ltd Willenhall, a quote will be provided after the order is placed. (Please allow up to 2 working days to receive a delivery quote from the team. For collection orders the minimum delivery amount is £100 excl vat. 
  • 5. Returns and Cancellations
    • 5.1 We offer a 14 day product return policy. The item must be unused, factory sealed and unopened. Due to the nature of our products, we are unable to accept any items that have been opened/used.
    • 5.2 If the products that you receive have suffered extensive damage or are unfit for purpose, please contact our customer service team.
    • 5.3 You have the right to cancel your order until the point of dispatch. Please email our team at info@pablaimpex.co.uk to cancel your order.
    • 5.4 Orders cannot be cancelled once the delivery has been made.
    • 5.5 Returns must be sent to Unit 7, 8 & 10 New Railway Street, Willenhall, West Midland. WV13 1LJ. Please ensure that you have noted your order number/printed a returns receipt before returning.
    • 5.6 We cannot refund the delivery costs that you may incur when returning goods.
  • 6. Limitation of Liability
    • 6.1 Our maximum liability to you is to the replacement value of the product. We do not accept liability for: any losses that are not caused by any breaches on our behalf, business or trade losses, damage to goods (via transit).
    • 6.2 All issues must be reported to our customer service team. Please email us on info@pablaimpex.co.uk.
  • 7. Guarantee and Warrantee
    • 7.1 Our products are not covered by any warranty. We will not accept any returns if the product is opened or used.
    • 7.2 If an item is received and is incorrect, please get in contact with our customer service team who will be able to deal with your issues to the best of their ability.
    • 7.3 We do not offer any warranties.
    • 7.4 If a refund has been granted for any reason, please allow 30 days for the sums to be paid into your account.
    • 7.5 You have 14 days to submit a claim after delivery.
    • 7.6 Misuse of the product leading to damage is not covered by these terms.
  • 8. User content
    • 8.1 We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content.
    • 8.2 We may, but have no obligation to monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.
  • 9. Accuracy of information
    • 9.1 Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, product shipping charges, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or on any related Service is inaccurate at any time without prior notice (including after you have submitted your order).
    • 9.2 We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or on any related Service has been modified or updated.
  • 10. Backups
    • 10.1 We perform regular backups of the Website and Content and will do our best to ensure completeness and accuracy of these backups. In the event of the hardware failure or data loss we will restore backups automatically to minimise the impact and downtime.
  • 11. Links to other websites
    • 11.1 Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.
    • 11.2 We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.
  • 12. Advertisements
    • 12.1 During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party.
  • 13. Changes and amendments
    • 13.1 We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will post a notification on the main page of our Website. Continued use of the Website after any such changes shall constitute your consent to such changes.
  • 14. Acceptance of these terms
    • 14.1 You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorised to use or access the Website and its Services.
    • 14.2 If we have to get in contact with you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  • 15. Contacting us
    • 15.1 We are Pabla Impex LTD a company registered in England and Wales. Our company registration number is 11642163 and our registered office is at Unit 7, 8 & 10 New Railway Street, Willenhall, West Midland. WV13 1LJ.
    • 15.2 You can contact us via writing to us at Unit 7, 8 & 10 New Railway Street, Willenhall, West Midland. WV13 1LJ. Or emailing our team at info@pablaimpex.co.uk.

If you have any questions about our Terms and conditions, the practices of this site, or your dealings with this site, please contact us.

This document was last updated on 18th February 2022.